A Comprehensive OurBus Review 2023: Is It Worth Your Time and Money?

OurBus Review: An In-Depth Analysis of the Bus Service

Are you interested in traveling to the Northeast of the United States and thinking about using OurBus? Learn everything there is to know about OurBus and its services before doing that. You can then decide if it’s the best choice for you after that!

When looking for the best mode of transportation while traveling, there are almost too many options to select from. There are numerous transportation options, including buses, trains, and flights.

This tip on how to find cheap flights is invaluable if you’re considering taking a flight.

If you’re thinking about taking a bus, you can find reviews of a few bus companies here on Pilot’s blog, including Megabus. Explore your options first, though, before deciding which bus company to go with. After that, you can choose between making a direct reservation and using a third-party service like Busbud.

OurBus is a bus company that has become more well-known in recent years. One of the best-known businesses in the northeastern US states is OurBus. This article will help you if you have no idea who OurBus is. I’ll investigate OurBus to see who it is and whether its services live up to its lofty claims.

Now is the time to begin!

OurBus Review

OurBus Review: What You Need to Know About OurBus?

A bus company that travels through New York City is called OurBus. It was established in 2016 and has since broadened its network to offer commuter and intercity bus services.

Over 100 cities and towns in the US are connected by OurBus. Along with many other states, it passes through this one as well as New Jersey, Connecticut, Massachusetts, and others.

Contrary to what many people think, OurBus is a tech firm. It neither owns nor manages any buses. Instead, OurBus is a platform that selects its bus routes based on demand using crowdsourcing, a method of gathering vast amounts of useful data online for commercial purposes.

Commuter and Intercity are the two main bus classes that are offered on OurBus. The distance that each bus must travel is what distinguishes them most from one another. All of them are contemporary cars with roomy interiors, and they both offer all the free amenities.

You can always find a bus when and where you need one thanks to OurBus’ consistent and accommodating schedule as an intercity and commuter bus company.

If you have a big group and want a charter, mini, or party bus all to yourself, they even offer charter rentals.

Although OurBus is regarded as being reasonably priced, it provides some respectable amenities, including free WiFi, charging stations at each seat, restrooms, and more.

OurBus Review

How to Reserve a Ride with OurBus

The ease with which you can book a ride on the OurBus app or website is one of its best features.

Here is how the website operates:

  • Connect your device to OurBus.com.
  • Enter the starting and ending points.
  • You can enter the state and the available stations will appear if you are unsure of the distance to the closest pickup.
  • Pick the date of departure.
  • If you’re planning a return trip, choose the date.
  • Decide how many people will be riding with you.
  • Choose a bus that accommodates your schedule.
  • To sign in, enter your personal information.
  • Fill out the payment form with your card information.

After that, you’ll receive the ticket via email. At the station, you can use the digital ticket on your phone or print the original.

Here is how the app operates:

  • Install the OurBus app on your iOS or Android device.
  • In the app, enter the origin address.
  • On the city, click.
  • In the app, enter the desired location.
  • Put the date you want to go there in (and return).
  • The app will save the ticket, which can then be opened at any time for tracking or reference.

Nothing more needs to be said.

Policy of OurBus for Cancellations and Refunds

The company’s cancellation and refund policy is the next feature of OurBus that you need to be familiar with.

So, let’s get to it. Your OurBus ticket may be cancelled up to 30 minutes prior to the departure time. However, the ticket will not be refunded to your bank account.

The money you spent will instead be added to your OurBus online wallet. Later, the money can be used to purchase a ticket.

Your ticket can be canceled in 2 different ways. Either log in to your OurBus account on the website or access the original confirmation ticket in your email. In either case, you’ll see the “Cancel Ticket” option next to the trip details.

Your OurBus Wallet will automatically contain the cost of the ticket once you decide to cancel.

But there’s a small catch. At least 30 minutes before the departure time, the reservation must be canceled. Therefore, you won’t be able to cancel and receive a voucher to use in the future if you miss your bus or are running late.

OurBus Review: Features

As was previously mentioned, OurBus does not own its buses. Not to worry, it asserts that every bus bearing its brand name is furnished with amenities for a comfortable ride. Some of the qualities it extols are:

  • The Internet is accessible for free
  • hygienic restrooms
  • Seats that recline
  • power sockets
  • gratuitous water bottles
  • technology for GPS tracking

Aside from that, all OurBus trips include GPS tracking technology that allows you to follow your bus in real-time. The iOS or Android versions of the OurBus app provide access to GPS tracking. You can also click the link in the email that contains your boarding pass.

You have the option of sharing your ride route with friends. You can send the tracking link to others by simply tapping on the “Share ETA” button on the app or your mobile boarding pass.

What Could Be Bad About OurBus?

OurBus uses crowdsourcing to determine its bus routes, which has some disadvantages despite being cost-effective:

Early Departure or a Late Arrival

Buses have been known to leave before the designated departure time, so even if you arrive on time, you run the risk of missing your bus. There have also been numerous complaints about the buses arriving several minutes or even hours late.

No possibility of a full refund

Tickets for OurBus are not refundable. You have 30 minutes before departure to cancel your ticket. The money from your ticket cancellation is added to your OurBus Wallet. This implies that your money is not refunded. It can only be used to buy additional tickets through the OurBus app or website.


There have been complaints about how crowded and uncomfortable the OurBus seats are. There may be too many people and insufficient legroom because the seats are close together and sometimes too crowded.

Erratic WiFi

You can access the internet while traveling, according to OurBus, which claims that all of its vehicles have free WiFi. But strong cellular signals are a requirement for a stable WiFi connection. In other words, there may be places where you lose service.

OurBus Review: Is It Worth It?

Overall, OurBus is worthwhile. It is renowned for being user-friendly, cozy, and expert. The majority of clients who have responded concur.

However, some people have expressed disappointment that OurBus has let them down.

People frequently complained that the buses were crowded, which made the trip less comfortable than it should have been.

Many other people have reported that their trips were abruptly postponed or canceled. They were only able to use the money to reserve a different bus; they were unable to get a refund.

In some reviews of OurBus, passengers have also complained about unprofessional and callous bus drivers.

However, based on my research, personal experience, and carefully reading these reviews, I can say with confidence that OurBus generally offers a secure, cozy, and dependable travel environment.

OurBus Review

OurBus Review: Pros & Cons


  • a bus’s amenities
  • Simple online booking
  • Rides that are simple to adjust and have free GPS tracking
  • reasonable costs
  • a sufficient number of scheduling options


  • unreliable telephone customer service
  • Bus departing or arriving later than expected
  • Overcrowding
  • erratic WiFi
  • No possibility of a full refund


Overall, OurBus is a great bus service that offers comfort, affordability, and convenience to its passengers. While there are some downsides, the advantages outweigh the disadvantages. If you are looking for an affordable and comfortable bus service, then OurBus might be the best option for you.

OurBus: FAQs

Q. Is OurBus a safe bus service?

Yes, OurBus is a safe bus service that implements several safety measures to ensure the well-being of its passengers.

Q. Is OurBus affordable?

Yes, OurBus is known for its affordability and offers competitive pricing.

Q. Can I track the location of the bus in real time?

Yes, OurBus offers real-time tracking, which allows passengers to track the location of the bus in real-time.

Q. Does OurBus offer discounts?

Yes, OurBus offers discounts for students, military personnel, and senior citizens.

Q. Are there any downsides to using OurBus?

While OurBus offers many advantages, the bus routes are limited, the buses may not be as luxurious as those offered by some other bus services, and the buses may not always arrive on time, which can be inconvenient for passengers who need to reach their destination on time.

Q. How do I book a seat on OurBus?

You can book a seat on OurBus by visiting their website and selecting your preferred route and travel dates. You can then choose your seat and pay for your booking online.

Q. Does OurBus offer any amenities?

Yes, OurBus buses are equipped with amenities such as free Wi-Fi, charging ports, and reclining seats.

Q. Can I bring my luggage to the bus?

Yes, OurBus allows passengers to bring one carry-on and one checked bag for free.

Q. How is the customer service of OurBus?

OurBus has a dedicated customer service team that is available 24/7 to answer any questions or concerns. Customers can also contact the company via email or phone, and they can expect a prompt response.

Q. Is OurBus available in all cities?

No, OurBus is not available in all cities. The service is currently available in over 100 cities in the United States. You can check the availability of the service on the OurBus website.

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